Customer Service Representative

About the role

As a Customer Service Representative at Service Foods in Mangere, Auckland, you will be the front‑line contact for our customers, ensuring each interaction is positive and impactful. This fast‑paced, on‑site role offers the chance to make a real difference in a growing New Zealand business. You will join a great team that values collaboration and continuous improvement. The position provides an opportunity to develop your career while delivering exceptional service.

Key responsibilities

• Answer incoming customer calls and respond to inquiries via phone and email.
• Provide accurate information about products, services and order status.
• Resolve customer problems efficiently and follow up to ensure satisfaction.
• Document interactions and update customer records in the system.
• Identify recurring issues and share feedback with relevant departments.
• Maintain a high level of professionalism and courtesy at all times.
• Contribute to team goals and support colleagues during peak periods.

Required profile

• Enthusiastic and motivated to deliver exceptional service.
• Comfortable working in a fast‑paced environment.
• Strong communication skills and ability to build relationships.
• Problem‑solving mindset with a focus on customer satisfaction.
• Team‑player who enjoys collaborating with others.

Required skills