Outbound Sales Specialist (Tax Services)

About the role

A New Zealand-based tax refund services company is looking for a confident, motivated and results-driven Outbound Sales & Sign-Up Specialist. The main task is to call prospective and previous clients by telephone and guide them through completing their tax refund service applications during the call. The role uses a custom-built calling console that shows client details, calling lists and the tools needed for each conversation. It is a dedicated outbound calling and conversion role, Monday to Friday, 3:00 PM to 7:00 PM NZDT (20 hours per week).

Key responsibilities

• Make outbound calls to prospective and previous clients using the company's calling console.
• Build rapport quickly and explain the company's services and fees clearly and confidently.
• Encourage clients to complete their applications during the call and guide them through the full sign-up process, obtaining all required information and authorisations.
• Answer questions, address concerns and handle objections professionally.
• Follow the calling console's workflow, select the right call outcomes and arrange callbacks when clients cannot finish immediately.
• Maintain consistent calling activity during working hours and work toward agreed daily and weekly sign-up targets.

Required profile

• Minimum 2-3 years of proven outbound sales or telesales experience.
• Demonstrated success turning phone conversations into completed sales, registrations or sign-ups.
• Excellent spoken English and strong objection-handling, persuasion and closing skills.
• Comfortable making a high volume of outbound calls and following a structured process while keeping conversations natural.
• Reliable, self-motivated and able to work independently, with attention to detail when collecting client information.
• Preferred: experience with New Zealand or Australian customers, warm leads, financial services or insurance sales, and completing applications by phone.

What we offer

• Permanent work from home.
• Immediate hiring.
• Pay set by performance after the application process; applicants with all requirements met are reviewed first.