Customer Service Representative – Automotive Parts

About the role

Join BNT Nelson, part of the Bapcor Group, as a Customer Service Representative. You will be the first point of contact for trade customers, helping them find the right automotive parts and ensuring a smooth purchasing experience.

Key responsibilities

• Serve trade customers at the counter and over the phone.
• Assist customers in selecting the correct vehicle parts and solutions.
• Pick, pack, and process customer orders accurately.
• Identify upsell opportunities and recommend related products.
• Build and maintain strong relationships with the loyal customer base.

Required profile

• Previous customer service experience, preferably in the automotive or trade sector.
• Full NZ driver’s licence.
• Genuine interest in cars and automotive parts.
• Strong communication skills and a positive, can‑do attitude.
• Ability to work accurately in a fast‑paced environment.
• Team‑first mindset – everyone pitches in.

Required skills

• Basic computer proficiency.
• Excel (basic level) – advantageous.

What we offer

• Competitive salary with performance incentives.
• Paid birthday day off and an annual paid volunteer day.
• Free breakfast each morning.
• Exceptional discounts on company products.
• Flat organisational structure with access to senior leaders.
• Career growth opportunities across NZ, Australia and Southeast Asia.