Customer Engineer - Auckland

About the role

NCR Voyix, a global provider of unified commerce platforms for shopping and dining, is hiring a Customer Engineer in Auckland, New Zealand. The role covers on-site installation, maintenance and repair of NCR Voyix equipment within an assigned territory, with a weekly schedule of 40 hours and an annual salary of NZD 70,000.

Key responsibilities

• Install, maintain and repair equipment such as point-of-sale, self-service checkout, servers, handheld terminals and peripherals, and upgrade existing equipment in line with the Statement of Work.
• Own customer problems and incidents until they are resolved, meeting agreed Service Level Agreements (SLAs).
• Perform preventative maintenance, diagnose faults, replace components and modules, and assist with site preparation, cabling, staging and testing.
• Respond to customer concerns, build customer relationships and represent the company positively.
• Maintain a parts inventory, report calls and expenses accurately, and capture customer asset data for invoicing.
• Follow a flexible shift pattern that may include weekends, evenings, night shifts and occasional travel, and work to key performance indicators.

Required profile

• High school diploma or equivalent, with about 2 years of related experience preferred.
• Experience in PC hardware maintenance and support, and a clean driving licence.
• Ability to work a flexible schedule including nights, weekends, overtime, flex shifts and on-call duty.
• Preferred: associates degree or certification in a technology field, electronics or IT qualifications, and previous NCR or similar equipment experience.

Required skills

• Basic computer skills, including Windows OS navigation and Microsoft Office.
• Mechanical and electrical aptitude; experience maintaining desktops, servers, routers, networks, switches and hubs.
• EPOS maintenance or installation experience is preferred.