Centralised Monitoring & Support Agent (CCTV & Customer Service)

About the role

Join National Storage as a Centralised Monitoring and Support Agent, safeguarding our facilities across New Zealand and Australia. You will monitor live CCTV feeds, respond swiftly to incidents, and provide calm, confident customer support during overnight shifts.

Key responsibilities

• Monitor live CCTV cameras across multiple centres and detect any security issues.
• Respond promptly to alarms, incidents, and customer enquiries.
• Maintain clear communication with on‑site staff and external partners.
• Document incidents and follow established escalation procedures.
• Work the permanent overnight shift while adhering to health and safety standards.

Required profile

• Strong attention to detail and ability to stay focused during night hours.
• Excellent verbal communication and a calm demeanor under pressure.
• Willingness to undergo full training and follow security protocols.
• Reliable attendance and ability to work on‑site in Auckland CBD.

Required skills

• CCTV monitoring systems

What we offer

• Competitive salary of $74,900 gross per annum plus KiwiSaver contributions.
• Permanent full‑time role with generous remuneration.
• On‑site parking at a central New Market location.
• Supportive leadership and a high‑impact role across NZ and AU.