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Technical Specialist – End User Compute

SkyCity Entertainment Group · Auckland

Nouveau
Mid 🇬🇧 English
Microsoft Intune Microsoft 365 Entra ID Mobile device management Teams Rooms

Description du poste

About the role

We are looking for a Technical Specialist – End User Compute to join our ICT team. In this Level 3 position you will be the go‑to expert for our endpoint environment, ensuring macOS, mobile and collaboration technologies are secure, reliable and available 24/7.

Key responsibilities

  • Own and support EUC platforms including Microsoft Intune, macOS, mobile device management and Teams Rooms.
  • Act as the Level 3 escalation point for complex technical issues and major incidents.
  • Manage the full endpoint lifecycle – deployment, compliance, patching and application packaging.
  • Strengthen security and compliance across all endpoints.
  • Drive continuous improvement, automation and service uplift initiatives.
  • Coach and support Service Desk and Field teams through knowledge sharing.
  • Build strong relationships with stakeholders, vendors and ICT teams.

Required profile

  • 3‑5 + years of ICT experience with a focus on end‑user computing and endpoint management.
  • Hands‑on experience with Microsoft Intune (enrollment, compliance, app deployment).
  • Experience managing macOS in an enterprise environment.
  • Solid knowledge of Microsoft 365, Entra ID and endpoint security/compliance.
  • Proven Level 3 troubleshooting, root‑cause analysis and problem resolution.
  • Experience working in a complex 24/7 environment.
  • Strong communication skills and ability to document and share knowledge.

Required skills

  • Microsoft Intune
  • macOS administration
  • Microsoft 365
  • Entra ID
  • Endpoint security and compliance
  • Mobile device management
  • Teams Rooms
  • Application packaging and patching

What we offer

  • Supportive, diverse company culture.
  • $2.50 cooked meals in staff cafeteria and discounted convenience store items.
  • Heavily discounted staff car parking.
  • Career progression and medical insurance.
  • Discounts at SkyCity outlets and free Sky Tower trips for you and a guest.

Questions fréquentes

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SkyCity Entertainment Group

Auckland