Site Reliability Engineering Manager – Reliability Operations & Hygiene

About the role

BNZ is looking for a Site Reliability Engineering Manager to lead the Reliability Operations & Hygiene function within its Technology SRE team. You will shape how major incidents, change, problem management and operational hygiene are handled, applying SRE principles to boost reliability and reduce manual toil.

Key responsibilities

• Provide day‑to‑day leadership for the Reliability Operations & Hygiene team, prioritising work, coaching staff and removing blockers across incident, change, problem and hygiene activities.
• Lead high‑severity incidents, act as incident commander, manage escalations, communicate with stakeholders and ensure actionable post‑incident reviews.
• Own and improve IT change and problem management processes, enhancing risk assessment, reducing change‑related incidents and driving root‑cause analysis.
• Monitor service health signals (SLOs, error budgets, incident trends, alert quality) and translate insights into a prioritized backlog of improvements and automation.
• Elevate operational hygiene across services, including runbook quality, monitoring coverage, patching, backup discipline, configuration accuracy and dependency visibility.

Required profile

• Proven leadership experience in a Site Reliability Engineering or similar reliability‑focused environment.
• Strong track record of managing major incidents, change and problem management at scale.
• Ability to influence cross‑functional teams and drive continuous improvement.
• Excellent communication skills for stakeholder management and incident command.

Required skills

What we offer

• Agile, energising environment with flexible working options.
• Generous leave and wellbeing support.
• Opportunities for growth, learning and career development.