National Manager – Retention

About the role

Compass Group NZ is seeking a National Manager – Retention to lead contract retention and revenue growth across its diverse sector portfolio. Based in Auckland, you will shape the national retention strategy, support operational teams and strengthen client partnerships.

Key responsibilities

• Lead national contract retention and revenue growth, delivering strong financial and operational outcomes.
• Develop and execute retention strategies aligned to sector trends and changing market conditions.
• Partner closely with Operations to support contract performance and long‑term client relationships.
• Build and lead a high‑performing retention team through clear direction, coaching and accountability.
• Strengthen senior client and internal stakeholder relationships locally and globally to share best practice and lift capability.

Required profile

• 5+ years’ experience in retention, sales, client partnerships or business strategy.
• Proven ability to deliver sustainable growth while balancing people, clients and commercial outcomes.
• Values‑led leader who builds collaborative teams and leads with care, trust and accountability.
• Commercially sharp, financially astute with strong judgement and a results‑focused mindset.
• Confident in leading change and influencing senior stakeholders to turn strategy into action.
• Tertiary qualification preferred.

Required skills

• Microsoft 365
• MS Project (desirable)

What we offer

• Competitive base salary plus annual performance bonus.
• Vehicle allowance providing flexibility without a company car.
• Flexible and hybrid working options supporting work‑life balance.
• Career development within a global organisation with strong local roots.
• Access to exclusive discounts, wellbeing support and employee benefits.
• A culture built on respect, growth and teamwork.