Holiday Park Assistant – Front of House (Part‑time)

About the role

The Holiday Park Assistant will be the first point of contact for guests at Ōrewa Beach Holiday Park. Working 32 hours per week on a permanent part‑time basis, the role combines front‑of‑house service, reception duties and basic maintenance to ensure a smooth, memorable stay for visitors.

Key responsibilities

• Deliver front‑of‑house customer service, greet guests and provide information about the park and local area.
• Manage enquiries and process bookings via phone, email, online portal and in‑person, using the park’s PMS booking system.
• Create and maintain accurate booking records, issue receipts and handle cash and card payments.
• Perform light housekeeping, amenity replenishment and basic grounds or facilities maintenance as needed.
• Support administrative tasks such as data entry, correspondence and general office duties.

Required profile

• Confident with reception and administrative work, including cash handling.
• Strong initiative to resolve operational or maintenance issues promptly.
• Excellent oral and written communication, with a calm, customer‑focused attitude.
• Flexible to work rosters that include weekends, public holidays and seasonal peaks.
• NZ Full Class 1 driver’s licence and physical ability to work in all weather conditions.
• Hospitality or tourism experience is advantageous but not essential.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Teams
• Microsoft PowerPoint
• PMS booking system

What we offer

• Starting wage of $29.90 NZD per hour (living wage) based on experience.
• Permanent part‑time contract (32 hrs/week) with immediate start.
• Opportunity to work in a scenic coastal park alongside a supportive team.