Assistant Front Office Manager – Relocate to Victoria, Australia

About the role

The Assistant Front Office Manager will support the daily operations of RACV Inverloch Resort, ensuring a seamless guest experience while leading a front‑office team. This position is ideal for candidates ready to relocate to the coastal town of Inverloch and embrace a vibrant hospitality environment.

Key responsibilities

• Lead the smooth daily operation of the Front Office, managing people, resources and costs.
• Provide hands‑on leadership, coaching and direction to drive team performance and service excellence.
• Ensure SOPs, systems and processes are followed and continuously improved.
• Champion a safe workplace and ensure compliance with RACV OHS/HSW policies.
• Deliver exceptional member and guest experiences, fostering a strong member‑first culture.
• Resolve guest feedback, complaints and complex situations professionally.
• Support workforce planning through rostering, UKG approvals, award compliance, budgeting and labour optimisation.
• Partner with Duty Managers to build capability, complete mandatory training and drive continuous improvements.

Required profile

• Prior hotel front office management experience at Duty Manager level or above in a multi‑outlet hotel/resort.
• Strong understanding of hotel/resort operations, guest NPS and feedback management.
• Demonstrated people leadership, recruitment, performance management and coaching skills.
• Sound commercial acumen and ability to manage budgets and labour costs.

Required skills

• Proficiency with Opera PMS (or a comparable property management system).
• Advanced use of Microsoft Office applications.

What we offer

• Generous employee benefits and discounts on RACV products and resorts.
• Opportunity to work for a large, trusted Australian brand.
• Supportive team environment with room for growth in a changing industry.