Transport Operations Centre Operator – Wellington

About the role

The Transport Operations Centre Operator monitors New Zealand's state highway network from the Wellington Operations Centre and coordinates responses to both planned and unplanned events. You will help keep road users informed and support incident management to maintain safety and journey reliability.

Key responsibilities

• Monitor the state highway network using a range of technology and information systems.
• Respond to incidents reported by emergency services, contractors and other stakeholders.
• Provide accurate, timely traveller information to road users.
• Support coordinated management of the transport system across urban and rural New Zealand.
• Collaborate with emergency services, internal teams and external contractors to ensure safe and reliable journeys.

Required profile

• Positive attitude, resilience and willingness to learn.
• Ability to stay calm, focused and make sound decisions under pressure.
• Strong communication skills and confidence in building effective relationships.
• Excellent organisational skills with the ability to prioritise multiple tasks.

Required skills

What we offer

• Three weeks of comprehensive paid training (classroom and hands‑on).
• Supportive buddy system and experienced colleagues to help you build confidence.
• Opportunities to develop highly transferable skills in incident management, communication and decision‑making.
• Collaborative team environment that values continuous learning and development.