Tourism and Social Services Coordinator (Fixed‑Term)

About the role

The Tourism and Social Services Coordinator will work within the Waimakariri District Libraries team to develop and deliver community‑focused services across our library network. Based at the Kaiapoi Library, the role involves supporting tourism information, creating promotional materials, and enhancing services for our pakeke (elderly) community.

Key responsibilities

• Manage the iSite information desk at Kaiapoi Library and assist visitors with tourism queries.
• Produce and distribute pamphlets and promotional material for all library locations.
• Engage with hapori (community) daily to provide welcoming front‑line service and guidance on library resources.
• Collaborate with library staff in Rangiora and Oxford as needed.
• Support the development of services that meet the needs of diverse community groups.

Required profile

• Experience working with hapori from a range of backgrounds.
• Proven ability to de‑escalate situations and deliver outstanding customer service.
• Previous experience in the tourism industry.
• Strong communication, empathy, and organisational skills.
• Commitment to Te Tiriti o Waitangi, inclusion and community development.

Required skills

What we offer

• Fixed‑term contract for 6 months.
• 32 hours per week, Monday‑Thursday 8:30‑17:00.
• On‑site work at Kaiapoi Library with occasional travel to other branches.