Technology Support Specialist

About the role

Join the Digital team at Waka Kotahi NZ Transport Agency as a Technology Support Specialist. You will work on a fast‑paced IT Service Desk, providing high‑quality, proactive support to staff across the organisation, including senior management and Board level.

Key responsibilities

• Deliver technical support via phone, Microsoft Teams and face‑to‑face, ensuring timely resolution.
• Troubleshoot end‑user hardware issues and manage request and incident tickets within service level agreements.
• Maintain and improve documentation and contribute to continuous service improvement initiatives.
• Collaborate with other technical teams to provide a seamless support experience.
• Support regional offices through occasional travel and flexible working hours (6 am‑6 pm as required).

Required profile

• Proven experience in a service‑desk environment.
• Strong relationship‑management and communication skills, able to explain technical details to non‑technical audiences.
• Resilient, self‑driven approach with a focus on customer service.
• Willingness to learn and respect Te Ao Māori, tikanga, Te Reo Māori and the Treaty of Waitangi in a public‑sector context.

Required skills

• Office 365
• ServiceNow (or similar ticketing system)
• Microsoft Teams
• Hardware troubleshooting and IT diagnostics

What we offer

• Competitive salary between $80,000 and $89,000 NZD per year, commensurate with experience.