Technical Support Engineer – Level 2

About the role

As a Level 2 Technical Support Engineer within Intellihub’s Network & Infrastructure team, you will provide advanced support for end‑user computing, systems and network environments across office, remote and offshore locations. You will ensure the security, stability and performance of the IT landscape while delivering a high‑quality experience for internal users.

Key responsibilities

• Implement and monitor security controls, respond to incidents and manage risk across the IT environment.
• Administer and optimise EUC platforms such as Microsoft Intune, Endpoint Manager, Microsoft 365 and related asset‑management tools (e.g., Immibot).
• Provide end‑to‑end technical support for network and infrastructure services, resolve incidents and document root‑cause analyses.
• Manage identity and access using Active Directory, Microsoft 365 and Entra ID, including user provisioning, group policies and access controls.
• Continuously improve EUC systems to enhance stability, performance and user experience.
• Participate in an after‑hours roster for critical incident resolution.
• Mentor junior team members and contribute to service‑desk capability uplift.
• Collaborate with IT and business stakeholders to deliver strong customer outcomes and drive continuous improvement.

Required profile

• Relevant tertiary qualification and/or Microsoft 365 Endpoint Administrator certification.
• Strong hands‑on experience with the Microsoft 365 ecosystem and core service administration.
• Proven experience deploying and supporting Windows end‑user devices, including EUC build and device management via Intune and Endpoint Manager.
• Experience managing identity and access across Active Directory, Entra ID and Group Policy.
• Exposure to endpoint security and vulnerability monitoring, with the ability to identify and respond to risks.

Required skills

• Microsoft Intune
• Microsoft Endpoint Manager
• Microsoft 365 administration
• Active Directory & Entra ID
• Group Policy management
• Windows device deployment (laptops/desktops)
• MDM/MAM platforms
• Endpoint security and vulnerability monitoring
• Immibot or similar end‑user experience monitoring tools