Technical Support Analyst (Remote, NZ)
Docuvera Software Corporation · Wellington
Job description
About the role
Docuvera Software Corporation is seeking a Technical Support Analyst to join its distributed global team. The role is fully remote and supports large global pharmaceutical customers during the 4 pm‑12 am shift.
Key responsibilities
- Provide first‑line technical assistance to pharmaceutical clients, troubleshooting issues and ensuring timely resolution.
- Communicate clearly with customers, documenting investigations and follow‑up actions.
- Collaborate with team members across time zones to maintain high service standards.
- Adhere to shift schedules (4 pm‑12 am) and contribute to continuous improvement of support processes.
Required profile
- Strong communication skills and a customer‑focused mindset.
- Ability to work independently in a remote environment.
- Willingness to work the specified evening/night shift.
Required skills
What we offer
- Competitive salary up to $75,000 per annum.
- Extra leave entitlements.
- Fully remote work with the flexibility to be located anywhere in New Zealand.
- Opportunity to be part of a global, distributed team supporting a critical industry.
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Published 1 month ago
Expires 1 week from now
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Docuvera Software Corporation
Wellington