Technical Services Specialist II – Onsite & Remote Support

About the role

Join IAG’s Onsite & Technical team as a Specialist II, providing high‑quality, customer‑focused technical support across Australia and New Zealand. You will work both onsite in Auckland and remotely, helping colleagues and partners resolve a wide range of IT issues.

Key responsibilities

• Deliver first‑class technical support to IAG staff and external partners.
• Provide onsite assistance in Auckland and remote support to other key locations.
• Troubleshoot and resolve hardware, software, and device issues while improving user experience.
• Build strong relationships through responsive, professional service delivery.
• Contribute to continuous improvement and service‑excellence initiatives.

Required profile

• Minimum five years of experience supporting desktop hardware, operating systems, smartphones and printers.
• Proven ability to manage time, organise tasks and solve problems analytically.
• Experience delivering L1 and L2 support in both Windows and Mac environments.

Required skills

• Desktop hardware
• Operating systems
• Smartphones
• Printers
• L1 IT support
• L2 IT support
• Windows
• Mac

What we offer

• Boosted superannuation (13% standard) and generous leave entitlements.
• Flexible hybrid work model with up to four onsite days per week.
• Discounts on personal insurance, health, tech and appliances.
• 20 weeks paid parental leave and access to learning platforms.