Team Leader – Day Cruise Hospitality

About the role

Join RealNZ as a Team Leader on our iconic day cruises in Milford Sound. You will guide a close‑knit crew, deliver unforgettable guest experiences, and help protect one of New Zealand’s most spectacular natural environments.

Key responsibilities

• Oversee daily operations of the day‑cruise team, ensuring safety and service standards.
• Train and mentor crew members in hospitality, guiding, and galley duties.
• Lead nature‑guiding sessions and provide guests with engaging, informative commentary.
• Assist in food preparation and galley support as needed.
• Handle guest inquiries, resolve issues promptly, and maintain high levels of customer satisfaction.

Required profile

• Minimum 6 months experience crewing on cruise boats or a similar hospitality setting.
• Proven experience in leading a team.
• Basic maritime knowledge.
• Experience in hosting and guiding guests.
• Strong communication skills, problem‑solving ability, and confidence in decision‑making.

Required skills

What we offer

• Subsidised accommodation in Milford Sound.
• 10‑day on, 4‑day off roster, giving ample time to explore the area.
• Staff perks including free or discounted adventure activities such as rafting, cruising Doubtful Sound, and exploring glowworm caves.
• Opportunity to work in a conservation‑focused tourism business.