Systems Support Analyst

About the role

Woolworths New Zealand is looking for a Systems Support Analyst to join its Core IT team. Reporting to the End User Compute Team Leader, you will provide both on‑site and remote technical assistance to staff across stores, distribution centres and support offices throughout the country.

Key responsibilities

• Deliver quality technical support for desktop hardware, software applications, mobility devices and other technology solutions.
• Perform initial on‑site analysis of network infrastructure issues and coordinate escalation to vendors or specialised support teams.
• Support and enforce IT policies, standards and initiatives across all local systems and platforms.
• Assist with technical requirements for new stores, distribution centres and support offices.
• Provide face‑to‑face and remote assistance, building strong relationships with customers to understand and meet their technical needs.

Required profile

• Positive, approachable attitude with a can‑do mindset and willingness to learn.
• Ability to deliver Level 1‑3 support in a collaborative team environment.
• Sound understanding of Google Suite.
• Experience with Active Directory and Microsoft Windows domain environments.
• Exposure to Microsoft Azure, scripting or development is a strong advantage.

Required skills

• Google Suite
• Active Directory
• Microsoft Windows Domain environments
• Microsoft Azure (exposure)
• Scripting (exposure)

What we offer

• Hybrid working model combining office/hub time with remote work.
• Opportunities for career growth within a large, inclusive retail group.
• Supportive culture focused on flexibility and employee wellbeing.