Sustain Platforms Manager

About the role

IAG, the largest general insurance group in Australia and New Zealand, is looking for a Sustain Platforms Manager to lead teams responsible for maintaining critical business applications during a technology transformation. The role balances operational excellence with continuous improvement so platforms stay reliable, secure and cost effective. It is a permanent full-time position based in Auckland, Wellington or Christchurch.

Key responsibilities

• Lead teams responsible for business-critical platforms, ensuring reliable service delivery and strong operational performance during transformation.
• Define and deliver platform sustainment strategies that balance business value, operational stability, risk management and cost optimisation.
• Drive continuous improvement initiatives that enhance platform performance, resilience and long-term sustainability.
• Partner with vendors, technology teams and business stakeholders to manage support services, transition activities and delivery outcomes.
• Champion engineering excellence, automation and emerging technologies, including opportunities to use AI.
• Guide investment, demand and platform health decisions through governance, prioritisation and performance monitoring.

Required profile

• Experience leading technology teams through change, transformation or operational improvement.
• Strong people leadership skills focused on capability and team development.
• Ability to balance business priorities, operational needs and long-term outcomes.
• Confidence managing vendors, partners and stakeholders in complex environments.
• Curiosity about innovation, automation and practical applications of AI.
• Experience in software delivery, platform operations or technology support environments.

What we offer

• Boosted KiwiSaver with a 4.5% employer contribution and life insurance as standard.
• 20 days annual leave plus 5 days extra leave, and up to 50% off personal insurance.
• Annual $500 health and wellbeing payment and 14 weeks of paid parental leave.
• Access to LinkedIn Learning, the IAG Academy, study assistance and secondment opportunities.

Applications close on 4 November 2026; full-time, part-time and job-sharing arrangements will be considered.