This job is no longer available
This job expired on 28/09/2026. It no longer accepts applications.
Support Technician (Hybrid)
First Focus IT · Auckland
Job description
About the role
Join New Zealand's emerging Managed Service Provider as a Support Technician. You will work in a hybrid setting, delivering technical assistance to clients and helping shape the next favourite MSP in the country.
Key responsibilities
- Provide first‑line technical support to clients and internal users.
- Troubleshoot and resolve hardware, software and network issues.
- Collaborate with senior team members to improve service delivery.
- Contribute to building and enhancing the MSP’s service portfolio.
Required profile
- Enthusiastic attitude with a willingness to learn.
- Ability to work both on‑site and remotely in a hybrid model.
- Commitment to delivering high‑quality support.
- Team‑player mindset focused on continuous improvement.
Required skills
What we offer
- Hybrid work arrangement with a high‑end office in Auckland CBD.
- Regular working hours and flexible leave options.
- 10 paid training days per year, specialised training and mentoring.
- Employee and client referral bonuses.
- Fast‑track career progression and promotion from within.
- Competitive salary up to $78k per year.
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First Focus IT
Auckland