Service Repair Technician

About the role

Milwaukee Tools is looking for a Service Repair Technician to join its newly renovated service centre in Penrose, Auckland. You will diagnose and repair returned power‑tool products in line with warranty terms and New Zealand regulations, ensuring a best‑in‑class customer experience.

Key responsibilities

• Dismantle, test and reassemble tools to identify faults.
• Perform quality repairs within agreed timeframes.
• Continuously improve warranty and service processes.
• Monitor repair trends and forecast spare‑part requirements.
• Maintain compliance with TTI WHS, company procedures and relevant legislation.

Required profile

• Strong technical/mechanical aptitude and interest in electronic or mechanical product repair.
• Ability to meet set KPIs and manage time independently.
• Professional personal presentation and reliable attendance (8 am‑4:30 pm).
• Good interpersonal and computer skills.

Required skills

• Restricted electrical licence (advantageous but not essential).
• Appliance electrical testing licence (advantageous but not essential).

What we offer

• Generous discounts on Milwaukee products.
• Access to professional development programmes.
• Paid parental leave and employee assistance programme.
• Recognition programmes and regular social events.