Service Desk Team Member – In‑store Service Desk

About the role

Join The Warehouse Group as a Service Desk Team Member, working at the in‑store service desk in Alexandra. You will be the first point of contact for customers, helping them with enquiries, returns, exchanges and refunds while supporting store safety and checkout operations.

Key responsibilities

• Greet customers and respond to inquiries at the service desk.
• Process returns, exchanges, refunds and product transfers efficiently.
• Assist the Loss Prevention team with security measures and store safety.
• Support the checkout area when needed to ensure smooth transactions.
• Maintain a tidy and organised service desk environment.

Required profile

• Previous experience in retail, hospitality or a customer‑facing role.
• Positive, can‑do attitude and strong attention to detail.
• Ability to lift heavy items, climb ladders and stand for long periods.
• Excellent communication skills and ability to work well under pressure.

Required skills

What we offer

• Opportunities for career growth within a large retail group.
• ‘Here for Good’ leave for community volunteering.
• Team Card providing significant savings across our brands.
• Additional employee benefits and discounts.