Service Desk Analyst – Temporary (Wellington)

About the role

We are seeking a customer‑centric Service Desk Analyst to join a critical business enablement group in Wellington. This temporary role is ideal for a technical problem‑solver who thrives in a collaborative, fast‑paced environment and will act as the voice and face of the IT group for staff nationwide.

Key responsibilities

• Act as the central contact point for complex incidents, service requests and technical problems.
• Investigate and resolve issues related to bespoke applications and network problems.
• Support user access provisioning and operate logical access controls and security systems.
• Contribute to process improvements that enhance incident management and the overall customer experience.
• Maintain accurate records of actions taken and security documentation.

Required profile

• Proven experience in a contact centre or IT service desk environment.
• Strong problem‑solving abilities and capacity to investigate system breaches or issues.
• Excellent verbal and written communication with a high standard of service ethics.
• Relevant tertiary or industry qualifications (e.g., ITIL) are desirable but not mandatory.

Required skills

• ITIL (desired)