Service Consultant – Customer Service (Fixed‑term)

About the role

The Service Consultant will provide exceptional customer experiences by handling financial transactions at the first point of contact and referring additional needs to the appropriate sales channel. This fixed‑term role supports ANZ’s commitment to community wellbeing and offers opportunities to learn and grow within a changing banking environment.

Key responsibilities

• Deliver high‑quality customer interactions, adhering to ANZ service standards.
• Process customer transactions accurately and efficiently while identifying additional needs for referral.
• Maintain cash management duties, including cash holdings, deliveries and repatriation in line with bank policies.
• Ensure compliance with ANZ and branch procedures and support team goals.

Required profile

• Strong customer focus and relationship‑management abilities.
• Effective communication and interpersonal skills.
• Basic understanding of compliance and sales processes.
• Computer literacy and willingness to learn.

What we offer

• Flexible working arrangements tailored to personal needs.
• Access to wellbeing services and discounts on ANZ products.
• Opportunities for growth within a diverse and inclusive workplace.
• Supportive work whānau culture and participation in affinity networks.