Senior Systems Analyst – Service Desk & Infrastructure

About the role

We are seeking an experienced Senior Systems Analyst to own service desk operations, infrastructure support and continuous improvement across Vitaco Health’s IT environment in Auckland. This hands‑on role will ensure reliable, high‑performance services and a seamless experience for end users.

Key responsibilities

• Act as the primary escalation point, delivering Level 1‑3 support for all systems.
• Manage the service desk, ensuring incidents and requests meet SLA targets.
• Monitor and maintain on‑premise and cloud infrastructure (M365, Azure, endpoints).
• Lead problem‑resolution activities using root‑cause analysis and drive continuous improvement.
• Oversee asset lifecycle, hardware deployments and system configuration standards.
• Partner with vendors and internal stakeholders to deliver reliable IT services.
• Support IS projects, system enhancements and change initiatives.
• Mentor junior team members and contribute to knowledge‑sharing documentation.

Required profile

• 5+ years of IT support or systems analysis experience in a corporate or SME setting.
• Relevant tertiary qualification in IS/IT; ITIL or similar certifications are a plus.
• Strong communication and stakeholder‑engagement skills with a customer‑focused mindset.

Required skills

• Microsoft Windows operating system.
• Microsoft 365, Intune, Entra ID, Exchange, SharePoint.
• Azure cloud services.
• Active Directory, DNS, DHCP, firewalls, WLAN networking.