Senior Support Technician

About the role

First Focus IT is seeking a Senior Support Technician to join its hybrid team in Christchurch Central. The role focuses on delivering high‑quality IT support to clients, solving real problems and ensuring client success while continuing professional development. You will work within a leading Managed Service Provider in Australasia, collaborating with a skilled team to uphold service standards and drive client satisfaction.

Key responsibilities

• Provide technical assistance and resolve support tickets for clients.
• Own client outcomes by diagnosing issues and delivering effective solutions.
• Collaborate with the team in a high‑end office environment under regular working hours.

Required profile

• Proven experience in IT support or help‑desk environments.
• Strong commitment to continuous learning and professional growth.
• Ability to work both on‑site and remotely in a hybrid setting.

Required skills

What we offer

• Hybrid work arrangement with a high‑end office.
• Competitive salary package.
• 10 paid training days and paid certifications.
• Regular training opportunities.
• Career progression and employee referral bonuses.
• Flexible leave options and a great team culture.