Senior Operations & Systems Associate

About the role

As a Senior Operations & Systems Associate you will own the development, optimisation and administration of Melio's Zendesk environment. You will act as the technical backbone for the Customer Experience team, ensuring data integrity, smooth platform adoption and reliable reporting.

Key responsibilities

• Serve as the primary Zendesk administrator, gathering and prioritising requirements from stakeholders.
• Manage data feeds and third‑party integrations to keep information accurate for reporting.
• Conduct regular system audits and prepare the platform for upgrades.
• Onboard new users and promote Zendesk best practices across teams.

Required profile

• Strong data‑management ability with a talent for translating complex requirements into clear specifications.
• Proven experience designing and implementing new processes in a high‑growth or startup environment.
• Collaborative team player who can see projects through from idea to completion.

Required skills

• Zendesk administration and configuration.
• Data management.
• Third‑party integrations.

What we offer

• Hybrid work model with flexible working arrangements.
• Wellbeing (boost) days throughout the year.
• Opportunity to shape operational efficiency for a fast‑growing fintech platform.