Security Staff – Loss Prevention (2 positions)

About the role

Join the brand‑new Mitre 10 MEGA store in Papamoa as a member of the Loss Prevention and Security team. You will work 40 hours per week across five days, including one weekend day, helping to create a safe and secure environment for customers and colleagues from day one.

Key responsibilities

• Patrol high‑risk areas of the store and monitor CCTV feeds for suspicious behaviour.
• Support team members with de‑escalation techniques and safe incident responses.
• Complete incident reports, evidence logs and liaise with managers and police when required.
• Audit high‑risk processes such as refunds, high‑value item transactions and secured stock.
• Apply loss‑prevention safety protocols, including radio or duress procedures and escalation according to store processes.

Required profile

• Strong observation skills, situational awareness and calm judgement.
• Clear communication and professional interaction with staff and customers.
• High integrity, discretion and ability to handle confidential information.
• Understanding of loss‑prevention procedures, legal considerations and safe escalation practices.

Required skills

• Confidence using CCTV systems.
• Experience with incident reporting tools.
• Knowledge of evidence handling processes.

What we offer

• Mitre 10 team member discounts and extra savings through the Perks App.
• Flexible working options and birthday leave.
• Ongoing learning and development opportunities.
• Free on‑site parking and discounts at the in‑store Columbus Café.