Scheduler – Hamilton (NZ)

About the role

We are looking for a detail‑oriented Scheduler to join our Hamilton team at LifeCare. The role involves managing the end‑to‑end scheduling process for first‑aid courses and occupational health services, while delivering excellent customer service.

Key responsibilities

• Plan and maintain daily schedules, coordinating with multiple stakeholders and updating work orders.
• Liaise with customers and internal teams to arrange first‑aid courses and occupational health services.
• Provide exceptional phone and email support, building strong relationships with client contacts.
• Maintain accurate scheduling records and manage course logistics.
• Handle travel bookings and optimise the operations team’s time.
• Respond to enquiries, registrations and short‑notice changes calmly and professionally.
• Troubleshoot scheduling issues and ensure timely resolution.

Required profile

• Positive, energetic attitude with a willingness to learn.
• Previous experience in administration and customer service with strong attention to detail.
• Excellent time‑management and organisational abilities.
• Strong communication and interpersonal skills, able to build lasting relationships.

Required skills

• Proficiency in Microsoft Office.
• Experience with scheduling or CRM systems (preferred).