Retail Manager - Tourism

About the role

Ready to lead retail in some of New Zealand’s iconic tourism destinations? As the Retail Manager – Tourism you will own merchandise and retail operations across Queenstown, Fiordland and Rakiura, shaping product ranges and delivering unforgettable guest experiences.

Key responsibilities

• Manage retail stores and merchandise across multiple locations (Queenstown, Fiordland, Rakiura).
• Develop and curate the souvenir and product range to reflect each destination’s unique character.
• Build and maintain supplier relationships and negotiate terms.
• Coach, develop and lead frontline teams to deliver high‑service standards.
• Monitor budgets, margins and retail performance metrics.
• Collaborate closely with the Head of Retail and cross‑functional teams.

Required profile

• Minimum 3 years retail experience, preferably in tourism, hospitality or a guest‑facing environment.
• Proven leadership and team‑development abilities.
• Strong commercial acumen with experience managing budgets and margins.
• Passion for delivering extraordinary guest experiences and high‑quality products.
• A degree in Commerce or related field is a bonus but not essential.

Required skills

What we offer

• Work across some of New Zealand’s most breathtaking locations.
• Generous staff perks – free or heavily discounted RealNZ adventures such as white‑water rafting, glowworm caves, cruises and island experiences.
• Opportunity to shape retail within a conservation‑focused business.
• Medical insurance included in the remuneration package.
• Inclusive, equity‑focused workplace culture.