Reservations & Operations Team Lead (Auckland)

About the role

Abercrombie & Kent, a luxury travel specialist with more than 60 years of experience, is creating a new leadership position in Auckland. The Reservations & Operations Team Lead will blend people management with creative reservation delivery and operational oversight.

Key responsibilities

• Lead and develop a team responsible for handling luxury travel reservations.
• Design and implement reservation processes that enhance client experience.
• Oversee day‑to‑day operations, ensuring efficiency and quality standards.
• Collaborate with other departments to align operational goals with business strategy.
• Monitor performance metrics and drive continuous improvement.

Required profile

• Proven experience in leading teams within the travel or hospitality sector.
• Strong understanding of reservation systems and operational workflows.
• Excellent communication and stakeholder management skills.
• Ability to work in a hybrid environment and adapt to a fast‑paced luxury market.

Required skills

What we offer

• Competitive base salary plus commission‑based earnings.
• Paid parental leave, additional wellbeing leave, and staff travel discounts.
• Opportunities for career growth within a global luxury travel brand.