Receptionist – Student Services

About the role

The University of Auckland is seeking a welcoming, organised, and customer‑focused Receptionist to join the Learning and Employability teams. As the first point of contact for students, staff, and visitors at the Old Choral Hall, you will create a positive and supportive experience for everyone who walks through the doors.

Key responsibilities

• Provide a warm and professional reception service for students, staff, and visitors.
• Manage and triage enquiries in person, online, and over the phone.
• Guide students to appropriate services, appointments, and support resources.
• Offer administrative support across the Learning and Employability portfolio.
• Assist with the organisation and delivery of events and engagement activities.
• Maintain reception, meeting, and shared spaces to ensure a welcoming environment.
• Order and replenish supplies and consumables as required.
• Contribute to service excellence and continuous improvement initiatives.

Required profile

• Genuinely enjoys helping people and creating positive experiences.
• Friendly and approachable attitude.
• Thrives in a busy environment and takes pride in delivering exceptional service.

Required skills

What we offer

• Permanent full‑time position (37.5 hours per week).
• Salary range $55,634 – $56,700 per annum, dependent on experience.
• Opportunity to work in a dynamic, collaborative university environment.