Receptionist – Grace Joel Retirement Village

About the role

Ryman Healthcare is looking for a friendly and professional Receptionist to be the first point of contact at the Grace Joel Retirement Village in St Heliers, Auckland. Working Monday to Friday, 8:30 am‑5:00 pm, you will help create a welcoming atmosphere for residents, families and visitors while supporting the smooth operation of the village.

Key responsibilities

• Greet visitors warmly and assist them with enquiries.
• Answer telephone calls courteously and direct them appropriately.
• Provide information and support to residents, families and guests.
• Perform a range of administrative tasks to keep the reception area organised.
• Collaborate with the village team to maintain a positive and helpful environment.

Required profile

• Previous experience in a customer‑facing role with a reliable, friendly and professional demeanor.
• Strong empathy and warmth when interacting with people.
• Excellent communication skills.
• Ability to thrive in a busy, team‑oriented setting.

Required skills

• Strong interpersonal and customer service abilities.
• Organisational skills for handling multiple tasks.
• Basic computer literacy for routine administrative work.

What we offer

• A fun, friendly and supportive team environment.
• Work in a beautiful, resort‑style retirement village.
• Opportunities for professional development and career progression.
• Ryman Team Benefits Card with discounts from many retailers.
• An extra paid wellness day and access to over 60 discounts in childcare, insurance, banking and more.