Pool Crew – Lifeguard & Customer Service

About the role

The Pool Crew team ensures a safe, clean and welcoming environment for visitors to Central Otago’s aquatic facilities. Based in Alexandra, you will combine lifeguard supervision with high‑level customer service to support community health and wellbeing.

Key responsibilities

• Provide active lifeguard supervision to protect all pool users.
• Deliver friendly, professional customer service and maintain a welcoming atmosphere.
• Keep the facility spotless, including regular cleaning of pool areas.
• Conduct routine water quality testing and basic plant‑room checks (training provided).
• Set up and pack down equipment for programmes, events and swim schools.
• Assist with swim‑school sessions, aquatic programmes and community events as needed.
• Respond to emergencies, administer first aid and report incidents.
• Collaborate with the Pool Supervisor and wider council staff to ensure smooth daily operations.

Required profile

• Excellent communication and customer‑service abilities.
• Positive, can‑do attitude and reliable work ethic.
• Calm under pressure and able to work varied shifts, including evenings, weekends and public holidays.
• Attention to detail with pride in maintaining a safe, clean environment.
• Current Pool Lifeguard Practising Certificate (PLPC) or willingness to obtain one (training provided).
• First Aid certification is an advantage or willingness to obtain one.
• Ability to swim 200 m in under 6 minutes.

Required skills

• Water quality testing
• Plant‑room checks

What we offer

• Flexible working arrangements
• Active social club and supportive team culture
• Learning and development opportunities
• Wellbeing programme and additional leave