Parking Adjudicator

About the role

The Parking Adjudicator provides essential administrative support to the Parking Activity and City Transportation Unit, ensuring that infringement processes run smoothly and that customers receive accurate, timely advice.

Key responsibilities

• Review incoming correspondence related to infringements, investigate and make decisions in line with guidelines and legislation.
• Provide specialist parking advice to customers via face‑to‑face, letter, email or telephone.
• Process payment plan requests and ensure compliance with applicable time limits.
• Identify and recommend opportunities for process and system improvement, and help implement them.
• Develop, report on, and monitor improvement initiatives for parking systems and processes.
• Respond to and resolve internal and external customer queries or complaints professionally and promptly.
• Amend documents when statutory requirements, bylaws or precedent codes change (e.g., infringement notices, abandoned vehicle notices).
• Provide administrative support to Parking staff, maintain SOPs, desk files and quality documents, and assist with the annual business plan for the City Transportation Unit.

Required profile

• Tertiary qualification in Administration or a related discipline, or equivalent on‑the‑job experience.
• Minimum of 4 years’ experience in an operations environment, preferably in administration or customer service.
• Experience working in a regulated environment with an investigative mindset.
• Experience in local government or similar public‑sector setting is advantageous.

Required skills

• Advanced competency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

What we offer

• Supportive team environment.
• Opportunities to develop and grow professional skills.
• Chance to contribute to a service that impacts thousands of residents daily.