Onsite Technical Site Lead

About the role

The Onsite Technical Site Lead will act as the site lead for Global End User Services, providing end‑user support and managing local IT infrastructure at Upper Hutt, Wellington. You will be the technical focal point, ensuring systems, processes and vendor services meet business, quality and compliance requirements.

Key responsibilities

• Lead onsite end‑user support and infrastructure operations, diagnosing and resolving complex hardware, software, network and user issues.
• Manage local IT services, vendor performance and supplier relationships to agreed KPIs.
• Support production and supply‑chain systems, including shop‑floor devices such as handhelds, laptops and scanners.
• Implement, integrate and support local IT projects, technologies and procedures while maintaining audit‑ready compliance across EHS, Financial and GxP requirements.
• Apply global ITSM processes (Configuration, Change, Incident, Problem Management) and maintain server rooms and workspaces in a safe, organised condition.
• Manage local IT assets, site budget and mentor team members, preparing updates for senior IT leadership.
• Provide occasional out‑of‑hours support for upgrades and advanced troubleshooting.

Required profile

• Degree in Computer Science, Information Systems, Engineering or equivalent (preferred).
• Extensive experience in IT infrastructure services or operations, including hands‑on support for production and supply‑chain systems.
• Strong knowledge of end‑user computing, network infrastructure, server hardware, wireless, backup and structured cabling.
• Experience in GxP‑compliant manufacturing or laboratory environments and understanding of Purdue Model, SFN and OT‑IoT concepts.

Required skills

• ITIL or similar ITSM framework proficiency.
• ServiceNow, Jira and Sunbird DCIM.
• Network troubleshooting, firewalls, servers, process networks and end‑user interfaces.
• Project management and IT asset management.

What we offer

• Permanent full‑time role with competitive remuneration and benefits.
• Opportunity to lead and influence local service delivery in a regulated manufacturing environment.
• Exposure to modern technologies, cross‑functional stakeholder groups and professional development.
• Collaborative team culture with potential future people‑management responsibilities.