Online Assistant (Order Picker & Packager)

About the role

We are looking for an Online Assistant to join Woolworths Supermarkets New Zealand’s online fulfilment team. You will pick and pack customer orders accurately, efficiently and safely while supporting a great shopping experience for our online shoppers. You will be part of a dynamic team that serves three million New Zealanders each week, helping to make their lives easier through reliable online grocery delivery.

Key responsibilities

• Pick and pack online orders with accuracy and speed.
• Ensure safety and compliance with health and safety standards.
• Communicate with other departments about out‑of‑stock items, substitutions and customer enquiries.
• Maintain a clean and organised work area.
• Assist with inventory checks and stock replenishment as needed.

Required profile

• Customer‑focused attitude with a friendly smile.
• Ability to work on your feet for the duration of the shift.
• Good communication and teamwork skills.
• Understanding of basic customer service principles.
• Willingness to follow health and safety procedures.

Required skills

• Ability to read and follow picking instructions.
• Basic numeracy for order verification.

What we offer

• Everyday Rewards team card with discounts and bonus points.
• Banking and insurance discounts.
• Opportunities for career progression within Woolworths Group.
• Inclusive and supportive workplace culture.