Online Assistant

About the role

The Online Assistant supports Woolworths Supermarkets New Zealand’s e‑commerce fulfilment centre by ensuring customer orders are picked, packed and dispatched accurately and safely. You will work as part of a friendly, energetic team that serves millions of New Zealanders each week.

Key responsibilities

• Pick items from store shelves and pack orders for online customers following company standards.
• Verify product availability, report out‑of‑stock items and suggest suitable substitutions.
• Communicate with other departments to resolve order‑related enquiries.
• Maintain a clean, organised and safe work environment, adhering to health‑and‑safety procedures.

Required profile

• Strong focus on customer service and ability to make customer‑first decisions.
• Good communication skills and ability to work collaboratively within a team.
• Willingness to stand and move on your feet for the duration of the shift.
• Positive attitude, friendly smile and welcoming demeanor.

Required skills

What we offer

• Everyday Rewards team card with discounts and bonus points on groceries and online delivery.
• Access to banking, insurance and other employee discounts.
• Opportunities for career progression within Woolworths Group, both locally and globally.
• Inclusive culture that values diversity, equity and belonging.