Online Assistant

About the role

As an Online Assistant you will be part of Woolworths Supermarkets New Zealand’s e‑commerce fulfilment team, picking and packing customer orders accurately, efficiently and safely. You will work on the shop floor, ensuring that online shoppers receive the right products on time while supporting other departments with any stock or substitution queries.

Key responsibilities

• Pick and pack online orders following Woolworths standards for accuracy and safety.
• Communicate with store and warehouse teams about out‑of‑stock items, product substitutions and customer enquiries.
• Maintain a clean and organised work area and adhere to health‑and‑safety procedures.
• Record order details and handle any issues that arise during fulfilment.

Required profile

• Strong focus on customer service and ability to make customer‑first decisions.
• Good communication skills and ability to work collaboratively within a team.
• Willingness to be on your feet for the duration of the shift.
• Friendly, approachable attitude with a smile.

Required skills

What we offer

• Everyday Rewards team card with discounts and bonus points on groceries and online delivery.
• Discounts on banking, insurance and other partner services.
• Opportunities for career progression within Woolworths Group, both locally and globally.
• Inclusive and supportive workplace culture that values diversity and continuous learning.