Office Administrator – Customer Service

About the role

We are looking for an organised Office Administrator to provide top‑level customer service for our family‑owned fireplace manufacturing business. You will be the first point of contact for clients and will ensure smooth day‑to‑day office operations.

Key responsibilities

• Manage inbound and outbound communications with customers, suppliers and internal teams.
• Maintain accurate records, invoices and order documentation.
• Coordinate appointments, deliveries and after‑sales support.
• Assist with inventory tracking and basic stock enquiries.
• Provide administrative support to the production and sales departments.

Required profile

• Strong organisational abilities and attention to detail.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast‑paced environment.
• Customer‑focused mindset with a proactive approach to problem‑solving.

Required skills

What we offer

• Competitive hourly rate of $28‑$35.
• Full‑time, on‑site position in Onehunga, Auckland.
• Opportunity to work within a close‑knit, family‑owned manufacturing team.
• Supportive work environment with room for growth.