Night Manager – Hotel Overnight

About the role

We are looking for a Night Manager to lead our Auckland hotel during the overnight shift. The successful candidate will ensure smooth operations, guest satisfaction and security while the senior management team is away.

Key responsibilities

• Act as the on‑site manager during the night in the absence of the General Manager, Front Office Manager and Hotel Manager.
• Welcome guests, handle check‑ins and check‑outs efficiently and process daily transactions.
• Oversee the night audit, post revenue, reconcile payments and flag any discrepancies.
• Maintain security and WH&S compliance throughout the property.
• Supervise the Night Auditor, Night Porters and other non‑managerial staff on the shift.
• Respond promptly to guest comments and complaints with tact and urgency.
• Coordinate with Housekeeping, Reservations and Maintenance to ensure rooms are ready for arriving guests.
• Stay informed about current room rates, packages and local attractions to assist guests.

Required profile

• Previous experience in a Front Office or night‑management role within a hotel, preferably with night audit exposure.
• Strong numerical and administrative accuracy.
• Ability to make decisions and lead a night team in the absence of senior management.
• Excellent communication and problem‑solving skills.

Required skills

• Proficiency with hotel management software for cashiering and audit functions.