Night Coordinator - Student Accommodation

About the role

UniLodge Canterbury is looking for a calm, approachable and reliable Night Coordinator to join its team. Reporting to the Property Manager Operations and working alongside the Night Managers, you will help deliver an effective after-hours service across University Hall, Ilam Apartments and Dovedale Halls, primarily based at University Hall. This is an entry-level position in the night operations team, with three 10-hour shifts on Thursday, Friday and Saturday starting at 5.30 pm.

Key responsibilities

• Support the team with safe and effective after-hours operations and act as a point of contact for residents in the evening and overnight
• Respond to resident enquiries, lockouts, noise concerns and other after-hours matters, and give initial support for wellbeing concerns
• Respond to incidents and emergencies, following procedures and escalation pathways
• Support positive student behaviour and respectful community expectations
• Complete regular internal and external property checks and assist with after-hours arrivals and check-ins
• Maintain accurate records of incidents, interactions and call-outs, and complete reception, administrative and operational tasks
• Communicate clear handovers to the Night Managers and take part in emergency responses during rostered hours
• Travel between halls when required

Required profile

• Dependable, level-headed and able to engage with university students while keeping professional boundaries
• No prior night operation experience needed; good judgement, willingness to learn and ability to follow procedures
• Ideally experience in customer service, security, hospitality, community support, youth work or similar people-focused roles
• Full, clean New Zealand driver's licence and availability every Thursday, Friday and Saturday from 5.30 pm
• Experience in student accommodation, residential care, pastoral support or after-hours operations is valuable but training and support are provided

Required skills

• Strong interpersonal and communication skills and good written skills for documenting incidents
• Confidence using computers and learning new systems
• Understanding of confidentiality and professional boundaries

Applicants should apply through the UniLodge application process, as final candidates must provide evidence of a criminal record check.