Network Operations Engineer

About the role

Join Share’s cutting‑edge Network Operations Centre (NOC) that powers a continent‑wide bandwidth marketplace. You will work in an AI‑assisted environment where telemetry, Git‑based configuration and LLM‑driven diagnostics help you resolve incidents quickly and keep the network running while East Africa sleeps.

Key responsibilities

• Monitor Zabbix and Grafana dashboards, flow telemetry and alerting systems to detect abnormal events.
• Troubleshoot and resolve BGP session drops, link failures, latency spikes and capacity threshold breaches.
• Validate alerts, gather facts, localise faults and apply fixes using the AI‑assistive layer and live configuration history in Git.
• Close tickets independently and keep senior engineers focused on higher‑level work.
• Perform propagation and peering checks, health passes across the estate, and configuration merges.
• Contribute to automation scripts and tooling that remove repetitive tasks from the NOC.
• Maintain network documentation, runbooks and configuration repositories.

Required profile

• Comfortable working night shifts and handling incidents without escalation.
• Strong analytical mindset with the ability to verify AI‑suggested diagnoses.
• Self‑motivated, able to work autonomously while collaborating with the team to improve processes.
• Passion for building and operating large‑scale telecom networks.

Required skills

• BGP
• MPLS
• Zabbix
• Grafana
• Network flow telemetry
• Git for configuration management
• Open‑source routing and forwarding software
• Automation scripting
• Incident troubleshooting