Library and Council Services Assistant

About the role

Join Auckland Libraries as a Library and Council Services Assistant, primarily based at Papatoetoe Library. You will work in a vibrant community setting, providing front‑line support for library and council services while helping deliver programmes, events, and digital assistance.

Key responsibilities

• Deliver exceptional customer service to library patrons and council service users.
• Assist with the delivery of library programmes, events, and community activities.
• Provide support for digital and technology queries, helping customers use online resources.
• Contribute to the smooth day‑to‑day operation of the library, including opening, closing, and shelf management.
• Work flexibly across other libraries within the Ōtara‑Papatoetoe Local Board as required, including evenings and weekends.

Required profile

• Passionate about delivering outstanding customer service.
• Adaptable, eager to learn new skills, and comfortable in a busy community environment.
• Enjoy working with children and supporting library programmes.
• Ability to connect with people from diverse cultures and backgrounds; Pacific language skills are a plus.

Required skills

What we offer

• A welcoming, supportive team within Auckland Council.
• Opportunities for skill development and career progression in Auckland Libraries and the wider Council.
• Access to a range of employee benefits.
• Equal opportunity employment for people of all backgrounds.