Level 2 Support Engineer (IT)

About the role

Join New Era Technology as a Level 2 Support Engineer, providing first‑line IT assistance to education sector clients across Invercargill and surrounding sites. You will work Monday‑Friday, 40 hours per week, delivering high‑quality technical support through face‑to‑face interactions and ticket management.

Key responsibilities

• Deliver advanced troubleshooting and resolution of hardware, software, and network issues.
• Assist in configuration, deployment, and maintenance of servers, workstations, and network equipment.
• Monitor system performance and implement upgrades to ensure reliability and efficiency.
• Uphold IT security standards and ensure compliance with industry best practices.
• Collaborate with clients to understand technical requirements and deliver effective solutions.
• Maintain accurate technical documentation and contribute to continuous‑improvement initiatives.
• Complete daily timesheets with strong attention to detail.
• Travel to multiple client sites (approximately one day per week) using a company vehicle.

Required profile

• NZ citizen or permanent resident.
• Valid NZ driver’s licence (full or restricted).
• Willingness to travel up to two hours per site, with occasional longer trips.
• Strong attention to detail and ability to manage timesheets accurately.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• Server configuration and maintenance
• Workstation deployment
• Network equipment maintenance
• System performance monitoring
• IT security compliance
• Fortinet technologies
• Cisco technologies
• Microsoft technologies
• VMware technologies

What we offer

• Competitive benefits package.
• Continuous training and professional development.
• Access to a company vehicle for travel.
• Supportive, growth‑oriented team culture.