Lead Support Representative

About the role

We are looking for a confident, tech‑savvy Lead Support Representative to join our Telecare team on a permanent, full‑time basis. You will work rotating shifts between 8 am and 6 pm, Monday to Friday, helping to grow our customer base and promote the St John Medical Alarm.

Key responsibilities

• Educate prospective customers about Telecare products and services.
• Generate new customer acquisition referrals and provide accurate product information.
• Support Telecare Field Support Representatives as needed.
• Promote Telecare offerings to meet sales and activity targets.
• Build and maintain positive relationships with customers, external stakeholders, and the community.

Required profile

• Previous experience in a customer‑contact role with a passion for excellent service.
• Understanding of the New Zealand health and social‑care environment.
• High attention to detail and a "can‑do" attitude.
• Ability to thrive in a fast‑paced, changing environment.
• Commitment to St John core values and a willingness to learn.

Required skills

What we offer

• A diverse and inclusive workplace that values authentic contributions.
• Opportunities to develop purpose‑driven skills within a respected community‑focused organisation.