IT Support – Pacific Plant (Hastings)

About the role

This position provides critical IT support for the Pacific plant in Hastings, delivering hands‑on assistance across both office and manufacturing environments. You will be the first point of contact for users, ensuring hardware, software and network issues are resolved quickly and efficiently.

Key responsibilities

• Maintain and troubleshoot desktops, laptops, servers, printers and other peripheral devices.
• Install, upgrade and configure software, operating systems and networking equipment.
• Support operational technology (OT) systems that underpin production processes.
• Perform backups, system imaging and routine maintenance tasks.
• Provide on‑site assistance on the processing floor and respond to user requests promptly.
• Participate in local and national IT projects and contribute to continuous improvement initiatives.
• Take part in an on‑call roster as required.

Required profile

• Customer‑focused and able to build professional relationships at all levels.
• Organised, proactive and capable of managing competing priorities in a fast‑paced environment.
• Comfortable working both in an office setting and on a manufacturing floor.

Required skills

• Experience supporting desktops, servers, printers and networking equipment.
• Strong knowledge of Microsoft Windows operating systems.
• Proficiency with Microsoft Office applications and Microsoft 365.
• Familiarity with IT troubleshooting tools and diagnostic techniques.
• Excellent written and verbal communication skills.