IT Support Analyst

About the role

Ngāti Whātua Ōrākei is a hapū of Ngāti Whātua living in and around the Tāmaki isthmus, with more than 8,000 registered members. As its IT Support Analyst, you will help keep people connected, productive and supported by providing reliable day-to-day technology assistance across the organisation. You will troubleshoot technical issues, support systems and devices, and contribute to a secure and effective IT environment.

Key responsibilities

• Provide friendly and responsive IT support to staff.
• Troubleshoot and resolve hardware, software, system and connectivity issues.
• Set up devices, email addresses, user accounts and applications.
• Support the onboarding and offboarding of staff from an IT perspective.
• Manage and respond to IT support requests, escalating complex issues when needed.
• Support Microsoft 365 applications and other business systems.
• Maintain accurate IT documentation, equipment records and support information.
• Assist with system updates, upgrades and technology improvements.
• Promote good cyber security practices and help keep organisational information secure.
• Work with internal teams and external IT providers to resolve issues and deliver improvements.

Required profile

• Experience providing technology support or working in a customer-focused support environment.
• Right to work in New Zealand; pre-employment checks such as a Police Vetting Report and Qualification Check may be required.
• Values: respect, resilience, whānau outcome focus, collaboration and cultural understanding.

Required skills

• Good working knowledge of Microsoft 365, Windows and common workplace technology.
• Experience setting up and supporting laptops, mobile devices, applications and user accounts.
• Strong troubleshooting, communication, organisation and cyber security awareness.