IT Service Lead

About the role

We are looking for an IT Service Lead to head our service desk and spearhead the rollout of ServiceNow across more than 69 sites. The role offers flexible hours, hybrid working and real ownership of the IT service function within a dynamic steel manufacturing environment.

Key responsibilities

• Lead and manage the IT service desk team, ensuring timely resolution of incidents and requests.
• Plan, configure and deploy ServiceNow modules across all company sites.
• Coordinate with site stakeholders to align IT services with business needs.
• Monitor service performance and drive continuous improvement initiatives.

Required profile

• Proven experience leading an IT service desk or similar function.
• Hands‑on experience with ServiceNow implementation and administration.
• Ability to work in a hybrid environment with flexible hours.
• Strong ownership mindset and problem‑solving attitude.

Required skills

• ServiceNow

What we offer

• Competitive salary aligned with experience.
• Hybrid work arrangement with flexible hours and remote work options.
• On‑site gym facilities.
• Paid learning and development opportunities.
• Carpark provision.