Import Sea Operator – OneTrack Team

About the role

We are looking for an Import Sea Operator to join our OneTrack team in Auckland. You will be the central point ensuring sea freight shipments move smoothly from origin to destination, providing accurate updates to clients and coordinating with shipping lines, customs brokers and internal teams.

Key responsibilities

• Track incoming sea shipments from departure to final delivery, ensuring no delays go unnoticed.
• Prepare and process all required documentation such as bills of lading, customs declarations and commercial invoices.
• Liaise with customs brokers and regulatory bodies to maintain full compliance for each shipment.
• Maintain up‑to‑date records in logistics management systems and generate regular reports for management.
• Communicate shipment status, delays and delivery windows proactively to clients.
• Identify potential issues early and resolve them quickly to keep the supply chain flowing.
• Confirm vessel schedules and cargo availability with shipping lines and forwarders.
• Seek and implement process improvements to increase efficiency.

Required profile

• At least 2 years of experience in sea freight import operations or logistics coordination.
• Strong organisational skills with the ability to handle multiple shipments simultaneously.
• Excellent attention to detail and accuracy in data entry.
• Effective written and verbal communication for client and stakeholder interaction.

Required skills

• Proficiency with logistics management software (e.g., CargoWise or similar).
• Advanced use of Microsoft Office applications, especially Excel, Word and Outlook.